Analytical study of customer management strategy of bsnl in punjab chapter-4 customers perception of telecom services in punjab “telecom is an industry where it is hard to hold on to subscribers when their. That the project work entitled “job satisfaction” carried on in “bharath sanchar nigam limited (bsnl)”, and its value added services is an original work carried out by me availing the guidance of my project guide to my entire satisfaction. Declaretion i hereby certify that the work which is being presented in the project entitled, “a study on customer satisfaction for bsnl landline and mobile services in sonepat” in partial. A study on customer satisfaction for bsnl products and services and its role in building brand equity for the company [attachment=16631] objectives to ascertain the customers preferences of land line and mobile services.
Customers' satisfaction towards mobile prepaid services: a study of bsnl in visakhapatnam district, andhra pradesh: 104018/ijskd2018010105: this article describes how communication has become an integral part of the growth, success and efficiency of an individual and an organization in the. Case study how scanners increased customer satisfaction bsnl how scanners increased customer satisfaction at bsnl bsnl was among the first to computerize some of its operations, but with expansions, it turned into a confused mess that's when they called on subscriber signatures to fix their problems. A study on customer care activities in bsnl telecommunication services bharat sanchar nigam limited (bsnl) entered in mobile telecom market of kerala in the year 2002prior to that factors and its effects related to customer satisfaction of consumers of mobile telecom services in kerala. Project report-customer satisfaction for bsnl users discuss project report-customer satisfaction for bsnl users within the marketing management forums, part of the publish / upload project or download reference project category the project report on customer satisfection on bsnl is a usefull one peoples who are doing project on marketing of.
Customer satisfaction has been a fundamental marketing construct in the last three decades customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied. B to study the organizational structure of telecom industry at centre, state and district level in government and bsnl set up c to survey customers in punjab and analyse their perception about customer care. Project 3: messaging and storage platform and provisioning billing and customera study on customer satisfaction towards bsnl in project report on bsnl broadband abstract: the present study is based on the awareness of bsnl among. To study that customer are in practical satisfied with the network and other services to understand the geographic, demographic and economic factors of the customers to study the satisfaction level of customer with regard to bsnl.
The study entitled customer perception towards mobile service provider -a case study of bsnl in bhavani town was conducted by palaniappan and sengottaiyan (2015) in tamil nadu, india with the. Study titled customer satisfaction and discontentment vis-a-vis bsnl landline service: a study analyzed that at present, services marketing plays a major role in the. Bsnl and airtel operating in gwalior division india method, since the aim of the study is the customers perceived service quality and how it is related to customer satisfaction our main focus is thus the customer.
Impact of service quality dimensions on customer satisfaction in telecom sector debasish baruah#1, thuleswar nath #2, dimpi bora 3 subscribers’ attitude and perception on bsnl and airtel services in kanyakumari district the researcher also identified the various problems faced. Study on service quality and zone of tolerance of customers in bsnl, customer satisfaction, customer loyalty and profitability(leonard and sasser, 1982 cronin and taylor, 1992) bharat sanchar nigam limited (bsnl) is one of the largest telecom service providers in the countryinitially as. This study may help to understand the satisfaction level of customers towards bsnl broadband the aim of the research is to find out the factors which influencing the customers to go for bsnl broadband. Satisfaction towards service quality of front office staff at the hotel, by ms alin sriyam as partial fulfillment of the requirements for the master of arts degree in business english for international communication of srinakharinwirot university. A study on customer satisfaction on bsnl mobile services 15977 words | 64 pages 11 statement of problem a study has been conducted in order to understand the customers opinion and satisfaction level of mobile services of bsnl in east godavari district, researchtitled“a study on customer satisfaction for bsnl mobile services in rajahmundry region”has been conducted.
Jessy john, about analysis on customer satisfaction in indian telecom industry with special reference to bsnl and the third is a study done by drbrajesh kumar and mrdinesh pandiya on the customer satisfaction observed in the i ndian. Objectives of the study to study the customer satisfaction level towards landline service provided by bsnl so, there is a no significant relationship between gender and overall level of satisfaction towards bsnl landline service table no6: educational status and overall satisfaction leveltowards bsnl landline services level of. The policy maker for india's on customer satisfaction towards mobile services from telecommunication sector is the ministry of indian perspective his objective was to study on the level of communications and information technology, which awareness among the customer group, customers. Compares the customer satisfaction towards select mobile service providers such as bsnl, airtel, vodafone and idea cellular in warangal region of telangana state, india key words: telecom sector, customer satisfaction, competitive edge, customer loyalty.
The study focuses on the customer satisfaction and loy- alty towards prepaid and postpaid bsnl customers in erode district the respondents of the study are part of people. Bharat sanchar nigam limited (abbreviated bsnl) is an indian state-owned telecommunications company headquartered in new delhi, india it was incorporated on 15 september 2000 and took over the. Towards bsnl landline services in salem city, tamil nadu” discussed that the customer satisfaction is the main goal of every business organization the objectives of the study were to study level of satisfaction of.